CISCO CAB-HDMI-PHD12XS CAMERA CABLE FOR SX20 CODEC 72-5176-01 A0

• This warranty applies to LONGLINE branded products and the original purchaser of the product (only to the extent mentioned herein; hereinafter referred to as the “Products”) and supersedes all other warranties and representations, whether oral or written, between you and LONGLINE. The products also cover all Refurbished branded Server and Network products.
• LONGLINE guarantees that all of its products are free from any defects in material or design. In the event that any defect in workmanship is proven by LONGLINE to be attributable to a defect in material or design under normal use, the warranty will provide repair service or replacement with equivalent equipment for any part of the product. The repaired or replaced part(s) under warranty will be treated as if they were sold by LONGLINE and have the same functions as new products (Replacements may be refurbished products or may contain refurbished materials).
• The warranty only covers the hardware itself. Software included in the product, including pre-installed content and customer-stored content (video, photo, and other data, etc.), is not covered by the warranty. Consumers should make a backup before sending their faulty products for repair. The data in the product will be deleted after it is sent to service.

WARRANTY AND RETURN CONDITIONS

• Despite the most careful checks, it may occasionally happen that the product malfunctions after it is sold to the customer. If deficiencies that were not noticed during production and final checks occur during use of the product, the practice of correcting the deficiency under the responsibility of the manufacturer is called warranty.
• In other words, warranty is the guarantee and assurance given to the user who purchased the product in case of a malfunction due to any manufacturing defect that occurs during the production of the product. For this reason, it is not possible to evaluate every malfunction that may occur after sale under warranty.
• There is a right of return under warranty due to manufacturing defects. User error and malfunctions caused by external factors are not covered by the warranty.
• Although failures that are not considered under warranty are generally called “user error”, some of these failures occur due to direct user error, some due to indirect user error, and some due to external factors. The occurrence of the failure due to direct user error, indirect user error, or external factors voids the warranty given to the product and causes the failure of the product to be out of warranty.
• If the product you purchased is faulty, you must contact us via the RMA Form on our page. After the RMA form is filled out, the technical team approves that the product can be sent. The product is then sent to the company. After the necessary technical checks are made on the product, the product exchange is performed. If the product cannot be supplied, the customer representative will forward it to the buyer and the product return process will be carried out. After the return process is completed, the payment will be sent to the customer within 10 business days.
• If the ordered product error is caused by customer use or if the product has been used, the product cannot be returned or exchanged. In such cases, if the product is sent by cargo, the shipping fee belongs to the customer.
• Special order or international order products cannot be cancelled or returned.
• As for the conditions for product return and replacement, the practices required by the Consumer Protection Law No. 4077 are essential.

APPLICABLE PRODUCTS AND WARRANTY CONDITIONS

• The warranty period starts with the invoice date of the product. In order for the warranty conditions to be valid, be sure to check the product during cargo delivery.
• Malfunctions caused by using the product contrary to the instructions in the user manual are not covered by the warranty. If you see any damage, do not accept the product by keeping a report. Changes made to the product, deformation of the product or deterioration of the original design of the product are not covered by the warranty. If the malfunction does not occur due to direct material defect, poor quality design or workmanship or if the serial number of the product is damaged, the product will be out of warranty.

1-REFURBISHED PRODUCTS:

• Warranty periods for Refurbished Server, Server Accessories and Network products vary between 7 and 90 days. During the sales process, warranty conditions are specified on the site and by the customer representative according to the campaign status.
• For Refurbished Server and Network products, special warranty periods may be given for the products in line with the campaigns made from time to time. (7 Days, 30 Days, 60 Days, 90 Days etc.)

2-SOLID STATE DRIVES (SSD)*: The warranty of the products in SSD Disks is given as YEAR and TBW value. Whichever value is filled first, the product warranty ends. TBW: Terabytes Written value; It is the maximum Terabyte value of data that can be written to SSDs.

TBW (Total Bytes Written) is the guaranteed amount of data written in terabytes. The product warranty ends if the TBW threshold is exceeded, even if the specified period has not expired. The TBW threshold is set to prevent misuse of consumer products in write-intensive environments. It is recommended to use specially manufactured solid state drives (datacenter/server SSD) for such write-intensive uses.

The warranty does NOT cover the costs and expenses of servicing/installing the Product and data recovery for repairs or replacements. The warranty also does NOT cover products that have not been properly packaged, altered or physically damaged upon receipt. Products should be inspected upon receipt.

Below is a non-exhaustive list of warranty exclusions:

• Errors resulting from not using it as specified in the manual
• Black box, CCTV recording and other writing intensive applications
• Interventions made by users or unauthorized services
• Expiration of warranty period
• Damage to packaging and box
• Using the product
• Product life ends when the TBW threshold is exceeded
• Wear, alteration, modification or removal of any label on the product.
• Scratching, oxidation, breaking, burning, swelling
• Using the product with the wrong accessory
• Dropping, hitting, impact
• Use in extremely humid, dusty and hot environments
• Lack of cargo damage report in case of cargo-related product damage
• Electricity/voltage changes
• Failure caused by natural disasters
• Liquid spillage, exposure to chemicals
• Electrostatic discharge, magnetic neutralization
• Malfunction caused by software and viruses
• Malfunction caused by incorrect assembly or improper installation
• Errors or defects caused by a third party product, software or component
• Faulty installation or testing
• Errors or defects resulting from misuse, negligence, unauthorized repair, modification, accident or external damage.
• In case of any user error or malfunction that occurs due to misuse and that will cause the product to lose its resalability, the PRODUCT is OUT OF WARRANTY.

3-DRAM MODULES / MEMORY CARDS**:

LONGLINE DRAM Modules / Memory Cards are covered by a two-year warranty from the date of purchase.

Exceptions:

• LONGLINE memory modules that are delivered installed in computers, printers or other devices will follow the warranty conditions of the host computer (LONGLINE will have no obligation to repair them as it is not responsible for warranties offered for non-LONGLINE products.
• External Storage: LONGLINE external HDD and external SSD are covered by a one-year warranty from the date of purchase.
• Solid State Drives: LONGLINE SSD is covered by a two-year limited warranty from the date of purchase.
• Accessories: LONGLINE Wireless Products, Chargers, Power Banks, Cables and Accessories and are covered by a 3-month warranty from the date of purchase. Gaming Accessories and Hubs, Switches, Converters and Inverters are covered by a 3-Month warranty from the date of purchase.

OTHER WARRANTY EXCLUSIONS

• NEVER apply this Warranty to the recovery or backup of any digital data in the product. LONGLINE does not guarantee the completeness of the digital data stored in the product during and after the Warranty Service and is not responsible for any damage or loss of digital data stored in the repaired products. Furthermore, LONGLINE is not responsible for any damage to the product during the delivery of the Product and any loss of digital data stored in the products. Consequently, we recommend that you backup your digital data from the product if it has a storage function and remove this digital data from the product before sending the product to LONGLINE for Warranty Service.
• To the extent permitted by applicable laws or regulations, LONGLINE shall not be liable under this Warranty for any loss of profits, anticipated savings, and indirect, incidental or consequential losses or damages caused by digital data or products.
• LONGLINE makes no other warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose, with respect to the Products. In the event that any law or regulation of a particular country/region prohibits the exclusion of an implied warranty (for example, warranty of merchantability and fitness), the terms of LONGLINE’s implied warranty shall be governed by such law/regulation or the Warranty document, whichever occurs first.
• According to the Regulation, it is not possible to return products that are prepared at the request of the BUYER or clearly in line with his/her personal needs and are not suitable for return, single-use products that are at risk of rapid deterioration or have a possible expiration date, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after delivery to the BUYER, products that are mixed with other products after delivery and cannot be separated by their nature, software programs, data recording and data storage devices, computer consumables, if the packaging is opened by the BUYER. In addition, according to the Regulation, it is not possible to use the right of withdrawal for services that have been started with the consumer’s approval before the expiration of the right of withdrawal period. The packaging of the products must be unopened, untested, undamaged and unused.

REASONS THAT EXCLUDE WARRANTY

• If the product’s warranty period has expired,
• In case of malfunction of the product due to use contrary to what is specified in the user manual,
• In cases where it is determined that the product has been previously opened or repaired by someone other than authorized service,
• In case the product and its components are broken or scratched, the customer is responsible.
• In case the product malfunctions due to use with accessories (such as adapters) or other devices that were purchased from a different place than our company and can be used with our product,
• In case of faults caused by incorrect transportation (dropping, hitting, impact), incorrect and insufficient maintenance, incorrect and misuse, usage contrary to the environmental specifications specified in the user manual for the device; inadequate ventilation system, use in an airless environment, use of the product in excessively humid, dusty or hot environments or use in environments harmful to electronic circuits, corrosive environments, accidents, impacts, electricity (voltage changes), natural disasters after the product has been delivered to the consumer,
• In cases where food or liquid substances are spilled on the product or it is exposed to chemicals,
• In cases where the malfunction or damage occurs during transportation, which is not within our company’s responsibility (Example: The packaging is not done in a way that will prevent damage during shipment to the service and therefore the product is damaged during transportation),
• In case of malfunctions caused by various software or viruses,
• In cases where the faulty parts are replaced by someone other than our authorized service and/or repairs are made with parts that are not under our company’s warranty,
• If the serial number of the product becomes unreadable due to removal or wear,
• In cases where the product’s software is modified or software is installed from unofficial sources,
• In cases such as fire, flood, inundation and lightning strike,
• In case of malfunctions due to incorrect installation of the product (installing an indoor device outdoors, installing the device upside down, etc.),
• In case the Warranty Certificate is not presented or is lost,
• If the serial number on the Warranty Certificate does not match the serial number on the product,
• In all cases of malfunction due to misuse,
• In case of any malfunctions caused by sand, mud, water, liquid etc. entering the product,
• In case of oxide formation on the parts and components of the product or any part on the product,
• In case of burns, bursts, swelling, swells or charring of circuit elements such as chips and components on the electronic card inside the product and its adapter.

The above-mentioned conditions are within the framework of the Consumer Protection Law No. 6502 and the After-Sales Services Regulation.

FAILURE AND WARRANTY PROCEDURE

• The first thing to do for the product failure and warranty procedure is to fill out the RMA Form on the website completely. The form will be reviewed by the technical team and approval will be given for the products to be sent to the company. Products should never be sent without approval.
• In order to detect a product problem or fault, the product must be brought to our technical service and the product must be examined by our technical service personnel. It is not possible to detect the fault or find out whether the fault of products that have not yet been brought to our technical service and examined is under warranty. It is not possible to detect the fault or determine whether the product fault is under warranty with remote operations such as product photos, product videos, or phone calls.
• It is not possible to send a new product to users who contact our company due to any malfunction, even if the malfunction is under warranty, before the defective product reaches our technical service and is examined by our technical service. In addition, there is no legal obligation to replace devices whose malfunction is under warranty. Our priority is to repair the product. Replacement with a new one is only possible if the malfunction is under warranty and the product cannot be repaired.
• Products sent to our company or technical service without informing our company are not accepted by the cargo company due to security reasons, even if the fault is under warranty. In order for the packages you send not to be returned, the RMA FORM on our company’s website must be filled out before delivering the product to the cargo company, and you must send the product with the approval of our technical service.
• Since it is not possible to determine whether the products you send via cargo are under warranty without being examined by our technical service, you must pay the shipping fee for the product you send. Shipments that arrive without paying the shipping fee are definitely not accepted. After the product is examined by our technical service, it will be determined that the fault is under warranty.

 RETURN / EXCHANGE CONDITIONS

• Our company acts within the framework of the “Consumer Protection Law” regarding the products to be returned.
• All products sold can be returned within 14 (fourteen) days, in accordance with the product return conditions, provided that the hologram/label, original box or packaging is not damaged.
• Returns must be made with the original box or packaging. Our products are protected against fake and replica products with a hologram/label. Products with damaged holograms/labels or opened products cannot be returned due to regulations.
• Products whose original box/packaging has been damaged and whose authenticity band/hologram has been removed/torn/erased/opened are suspected to be counterfeit products and therefore are no longer marketable and cannot be purchased by another customer. The return of these products can only be completed if the damage to the product is compensated.
• In cases that comply with the return conditions, the buyer can make the shipment with the cargo company that our company works with and the cargo return number that will be given to the customer after the return request reaches us. If the product is defective in the return shipments made within the specified periods, the cargo fee will be paid by the SELLER. Products that are defective or broken, whether they are sold with a warranty certificate or not, can be sent to the SELLER for the necessary repairs under the warranty conditions, in which case the delivery expenses will be covered by the SELLER.
• According to the general circular of Tax Procedure Law No. 385, the return procedure for individual invoices, i.e. for our non-taxpayer customers, has changed. If you are not a taxpayer, when returning the product you purchased, you must fill in the information in the relevant return section of the invoice belonging to our company in your hand, sign it and send it back to us with the product. In the return section at the bottom of the invoice belonging to our company; *The name, surname, address and signature of the person returning the product, *The type, quantity, unit price and amount of the returned product must be written.
• You must send the original invoice (all copies in your possession) and a petition stating the reason for return, along with the product(s) you wish to return.
• If the invoice of the product you want to return is corporate, the return invoice issued by the institution must be sent with the product when returning it. The return invoice must be issued as (Unit Price of the Product + VAT) without including the shipping fee. Returns of orders whose invoices are issued in the name of institutions will not be completed unless a “Return Invoice” is issued.
• In case of damage during transportation, the damaged package should not be accepted by the recipient and a report should be kept. If the delivering courier insists that there is no damage, the recipient reserves the right to have the package opened and checked. If the damaged package is received, it is deemed that the cargo company has fulfilled its duty without any problems.
• When a product is replaced under warranty, the warranty period is tracked based on the product’s first sales invoice date. The product replacement date is not taken into account in the warranty period.